Privacy Policy
Last updated: April 2026
Don Norman Associates is committed to protecting the privacy of all users of the Motor Carrier
Letters platform. This policy explains how we collect, use, and safeguard your personal data.
Information We Collect
When you use our motor carrier document service, we collect information necessary to process
your order and deliver your documents:
- Personal Information: Name, email address, phone number (optional)
- Payment Information: Payment details processed securely through Stripe
- Order Information: Document requests, MC numbers searched, delivery preferences
- Technical Information: IP address, browser type, device information, and approximate geographic location
- Traffic Source Information: How you found our website (referral source, search engine, direct visit, marketing campaigns)
How We Use Your Information
We use your information to:
- Process and fulfill your document orders
- Send you purchased documents via email
- Provide customer support and respond to inquiries
- Send order confirmations and delivery notifications
- Send abandoned cart reminder emails if you leave items in your cart without completing checkout
- Improve our services through analytics and search behavior analysis
- Understand which marketing channels are most effective
- Comply with legal obligations and prevent fraud
Cookies and Local Storage
We use cookies and browser local storage to improve your experience on our website. You can
clear cookies and local storage through your browser settings at any time.
Analytics and Tracking
We use Google Analytics 4 (GA4), PostHog, and the Meta Pixel to understand how visitors use
our website. Google Analytics uses cookies to collect usage information. You can opt out of
Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We share your
information only with trusted service providers who help us operate our business:
- Stripe: Processes all payment transactions securely (PCI DSS compliant)
- SendGrid: Delivers order confirmations and document delivery emails
- Google Analytics: Provides website usage analytics
- PostHog: Provides product analytics and user interaction tracking
- Meta (Facebook): Receives anonymized behavioral event data for conversion measurement
- Replit: Hosts our website and application infrastructure
Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure payment
processing through Stripe, encrypted database storage, and limited access to personal information
on a need-to-know basis.
Data Retention
- Order Information: Retained for 7 years for business and tax purposes
- Cart Sessions: Abandoned cart data retained for up to 48 hours
- Analytics Data: Subject to Google Analytics and PostHog data retention policies
Your Rights
You have the right to access, correct, or request deletion of your personal information,
opt out of marketing communications, and request a copy of your data in a portable format.
To exercise any of these rights, please contact us.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly
collect personal information from children under 13.
Contact Us
Don Norman Associates
Phone: (202) 293-0563
Email: support@donnormanassociates.com